Human-centred innovation at your fingertips.

A hallmark of every people-centric environment is the complexity that arises from diverse arrays of demands, agendas and requirements.

Anyone. Anytime. Anywhere.

Adopting a human-centred approach helps you close the gaps between your client objectives and your operational goals, enabling you to connect the dots between expectations, impacts and experiences.

How it all adds up:

User & Provider Experiences
User-centered Service Delivery
Experience-centered Communications
Human-centered Outcomes

Simple. Powerful. Effective.

Our Experience Design Toolkit makes a human-centred approach more practical and accessible. Designed to help people trying innovative things, it gives them the tools to do those things better.
  • Experience Mapping
  • Service Blueprinting & Redesign
  • Stakeholder Analysis

Experience Mapping

An effective way to uncover otherwise hidden stakeholder-centric insights & information, an Experience Map shows you where and how in their journey stakeholders are interacting with you.

Able to show both existing & future states of stakeholders’ interest, emotions & expectations, it provides you with data on which parts of your organization are (and aren’t) engaging your stakeholders, how and why.

Giving you a clearer picture of the needs, desires, and response characteristics of your evolving social landscape, it’s a powerful identification & tracking tool that can help increase your relevance & responsiveness to each of your stakeholder segments.
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Service Blueprinting & Redesign

Mapping the behind-the-scenes process steps creating value for your stakeholders reveals the layers of people, processes, policies, and technologies that are responsible for delivering your service experiences.

Used most often in tandem with Experience Mapping, they enable you to realign any drifting processes and help keep them functioning optimally in support of your relevance & effectiveness.

Stakeholder Analysis

Identifying precisely who & where your current stakeholders are is important. And getting the right take on things like Stakeholder Retention, Repeat Users, Funder Satisfaction, Service Utilization, Throughput, TAT, etc. can help you decide on which stakeholder types require your attention, in what ways, at what times. It can also give you a better picture of the costs & impacts of managing them.